5 Reasons why "The Customer is always right" is wrong

Being 6'4 and having a look of "dont fuck with me!" helps a lot with pratts like these.

In the small amount of time I spent working with "customers" I never had a bad experience,
I think it might have to be with the fact that in Australia we have a smaller population and almost everyone has to contribute just so the country can stay competitive in the global market.

Because all my Supervisors always had my back......during my studies I worked in stock replenishment and spent sometime working at an InterNet Cafe and chucked out a few perverts, who quite stupidly looked up porn of the Illegal kind and behind them was a wall of mirrors so you could see exactly what they were looking at.

My Employers policy has always been "we dont want that kind of person as a customer"
pretty much every where I have worked, thats the thing about money, there always more out there and only the greediest of people try and get all they can.Even sacrifiacing the feelings and efforts of there employees in the process.

Luckily my field of work has very little customer oriented interactions, and the volunteer work I do I can just leave when something like that happens......I dont though because they might need to be removed from the premises.......whack.....smack.....hit......if you follow me;)

Assholic behaviour......I like that::)
 
Jimmeh said:
im in agreement.

though if you want to denounce it, it might be a good idea to practise what you preach and stop being one - twas you who obviously misunderstood my original post...mate?

also, what dave said (y)
Click to expand...
are you calling me an asshole? :O to me, your original post was half-justifying customers being bastards just because they're paying money. I disagreed with that. If that means I seem assholic to you because I disagree with what you said, so be it.
 
Okay guys, everybody is an asshole, especially those who go to any restaurant and expect a perfect order.

How about that, happy? :mokken:
 
Well today I had a good day. There was a gent in who was in an electronic wheelchair and he was so lovely and kept apologising to me cause I was helping him. His wife came in later when I was putting his cards through the till and he said "Its nice to know there are still some friendly staff out there!" I was shocked cause the man was not in a state to help himself, so that to me said some staff in other shops didnt bother to help him!

You do get loads of dicks in retail, but when a customer who leaves smiling and singing your praises makes you feel so happy.
 
The vast majority of customers are all crackpots and dirtbags. I remember the drunk who randomly wandered into our Safeway and started comparing me to random child movie stars while breathing whiskey in my face. I remember the drug addicts who tried to sell me food stamps in the parking lot. I remember the radical Christians who spent 20 minutes at the register trying to convince me that apocalypse was nigh. I remember the little old Romanian ladies who pretended to be crippled so I had to bring over each individual item on their shopping list for them while they sat near the front of the store. I remember the dumbass kids who took a box of cereal and decided to hide it in a freezer. I remember the angry SUV drivers who refused to acknowledge that the space in front of the store was a fire lane and not to be parked in. I remember those same SUV drivers trying to run me over as I pushed in carts.

Then again, there are a small minority of them who are kind and honestly thankful when I go out of my way to make their experience more pleasant, and these people make the job a lot more satisfying.
 
Ugh. So I'm gonna attempt to type out this story from the other day WITHOUT clicking on a tab and losing everything... Anyway

I worked at Tim Horton's for about a month. Having previous exp at McD's, I worked my way into the Drive Thru and did pretty well... until one fateful day...

This lady rolls up, orders a dozen bagels, half a dozen donuts and a contained of cream cheese. I explain we only have singular things of cream cheese per bagel and will have to charge separately. She instantly freaks out saying "I worked at Tim Hortons for 4 years, I know how it works. You have to go into the bulk menu, it's in the bulk menu under bulk items and there it is in bulk." I swear to God, she said bulk like 7 times in the one sentence.

Unsure of where it was at the time and holding up the line, I just said I'd have her total at the window, which caused her to scoff. I asked another girl on staff where the bulk cream cheese button was, and asked her to deal with the customer because when she came to the window she said "Are you the new one? I don't want you, I want someone who's been here for a while."

So my co-worker adds the cream cheese button and tells me to go back to the order cause she needed to make a sammich for another order. Unaware that she had already added the cream cheese, I added it as well, maybe it nearly 20$. When I told the lady this, she flipped.. again, calling me new about 4 times. I looked at the screen and apologized with a laugh, trying to diffuse the situation "Oh, haha she already added the cream cheese!" ... Yeah the lady wouldn't have it.

One cream cheese only took off about 4$, so when I told her the new price, she still was flipping about. "That's not correct, I worked at Tim Horton's for 4 years I know all the prices, it should be under 10$." I looked at the screen, laughed and corrected her saying "Sorry, but the dozen bagels are 8$ on their own.. the half dozen donuts 5$.. and the cream cheese 4$... (this is with rounding up)" She then tells me our prices are wrong and that she wants a receipt.

So she hands me a Tim Card, I swipe it, stick it in the card reader and hand it to her. I don't know HOW many times I've done that, I forget it's a Tim Card and think it's a Debit Card, but it was definitely the wrong lady to do it too because it made her even angrier. I told her to take the card while I was still holding the card reader, and she scoffed and asked my co-worker for my 'new' name. She took her receipt, looked it over to check the prices before driving off.

People only ever ask for names EVEN THOUGH I'M WEARING A NAME TAG, DER.. to call head office and talk shit about you. But rly, she was a complete bitch. You'd think people who worked in the same store as you would have some compassion? No. They apparently know more and are King/Queen of the world.

Fuck that. :mokken:
 
^ I witnessed a very similar story like that once, complaining about price changes. It really saddens me that somone who says they worked for the company for however many years don't know that prices and a policy can change AFTER they leave. Not to mention, as you said, you would think they would have more sympathy for the worker than anyone else.
 
More Sympathy for the Worker huh......Why?

What is a worker to an outsider......if you are there to serve then some people think its there right to treat said worker like a slave, because some people have the mentality of
"I have the money, they have to do what I say".

Patience is a great offender in peoples treatment of others, lack of appreciation is also involved to a large degree, when you dont appreciate a persons efforts its very easy to devalue them.

Without going too far into the ways of working your whole life and retiring, people who work in factories or warehouses, retail, hospitality industries are the back bone of most economies around the world.

Yet they are......:hmmm:.....Worthless to some people and are looked at as nothing but workers as if it were some kind of societal division in a class system, imagine how fucked the world would be with out worlers.

Knowledge workers are an interesting group, they can be loosely defined as people who use analyses/knowledge to advance there employers directions through there expertise,
his sounds a little more i depth than people who just have "job" as a means to an end=$$$$

You can say they are useless and take basic positions for money, it takes different amounts of time for people to find there niche......and even if they just spend there lives working as a means.....there is nothing wrong with that either......or it may be said that not being able to choose is the worst thing about working?.

Annoying.
 
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