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Thank you for your help. It works now (surprisingly). There was an update and then it worked fine.

No he downloaded it from Windows Store and says there is no need for Steam (think because its the windows edition?) and think he already tried to start it with administrator rights. I will ask him the administrator part later, he is not at home now.

Oh sorry, yes I am talking about FFXV. My husband has already an windows user with administration rights but the customer support told him to create a new windows user with administration rights. It worked, for a day. Then its now still the same problem. He tries to start the game and then...

Hello My husband bought the game for the computer, the windows edition. He tries to start it, then a small screen comes for a moment and then the screen is gone and nothing to see. The support told him to create a second account for the windows with administration rights. He did it and it...