Support Center Guidelines

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CassinoChips

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Welcome to the FFF Help Desk! Do you have a question about the site or one of its functions or features? Are you getting some sort of error message? Is the site generally not cooperating with you? This forum will allow you to present your question or concern to the Staff and start the process towards a resolution. What follows are a few guidelines to keep in mind while using this sub-forum.


  • The Help Desk is designed to be used for technical issues, not for potential infractions of site rules. If you have a concern about a member or a post, use the Report Post feature or send a Private Message to a Moderator of that particular forum.
  • All general Site Rules apply in this sub-forum.
  • Double check recent threads in the Help Desk to see if your issue has been brought to Staff’s attention already. A solution may have already been discovered, and you may not have to wait for a Staffer to respond or correct the issue. If your issue has been brought up, but the solution does not fix your problem, or if it requires action by Staff, feel free to either post here in the Help Desk or send a Private Message to a Staff member describing your issue.
  • Upon creating a thread, please add a tag to the title. Use [Inquiry] for general questions and use [Bug Report] for technical issues. As an example: [Bug Report] Can’t access vBShop
  • Specifically identify your issue in your thread title. This will help both Staff and other members who may have your same issue.
  • If you do not have a solution to the problem, or nothing to add to the topic at hand, do not add a post.
  • Discussing an issue, problem, or solution is encouraged. However, if Staff feels it has reached a proper conclusion, or the thread has come to the point that further discussion is no longer helpful, Staff reserves the right to end the matter at hand by closing the thread. At that point, if you feel the matter remains unresolved, please make use of the PM system and contact a Global Moderator.
 
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