Customer Sevice - Page 2

May 23, 2007, 11:59 AM

Quote:

Originally Posted by ~SapphireStar~

Lol, sadly we are the security! We only have CCTV and no guards, its sucks! I know its not great short changing someone, but I had a huge que of customers and no one was hoping on till when I buzzed for help, so I was under pressure. My friend did say I should have asked her to leave, but Ive witnessed managers trying to get people to leave and I was terrified of this woman, she was taller then me (Im only tiny) and drunk people are scary when they get more angry and I didnt want her to end up hurting me.

Thanks guys, I mean I dont get upset with people behind tills when Im shopping as I understand what they are going through and let them take their time. It opens your eyes when your on the other side of the counter.

@ HeroMaxim, youre really not helping me here.

Oh, that's a crap deal. Guess you'll have to hit the gym. ;D

On a logical point of view, if she did hit you, the counter would impair a fuller swing, resulting in minor injuries. If any at all. THEN you could take her to court. ;p But I know you'd rather do without the hassle. Just remember you have the authority and power to remove someone from the store should they be out of line. You don't have to take anything from anyone, regardless of their size. Also, keep a small calculator on the side of the till next time. xD

HeroMaxim, avoid spamming in future. I've deleted one of your posts for this reason.

May 23, 2007, 12:02 PM

Quote:

Originally Posted by Saix

Oh, that's a crap deal. Guess you'll have to hit the gym. ;D

On a logical point of view, if she did hit you, the counter would impair a fuller swing, resulting in minor injuries. If any at all. THEN you could take her to court. ;p But I know you'd rather do without the hassle. Just remember you have the authority and power to remove someone from the store should they be out of line. You don't have to take anything from anyone, regardless of their size. Also, keep a small calculator on the side of the till next time. xD

HeroMaxim, avoid spamming in future. I've deleted one of your posts for this reason.

im sorry for it i really am just i thought it would be fun making little games like i did but its ok then i really am sorry and that calculator idea is really good

May 23, 2007, 12:08 PM

Lol, yeah I often asked why we didnt have a calculator and no one knows why! So Im going to invest in a cheap one and leave it at work or ask management for a cheap little one.

June 1, 2007, 5:16 AM

Yes, I've had similar experiences, just none quite that bad. I used to work at Rite Aid...

My first week, I had some smartass ask if I was new. I said I was so he asked, "Is this your career now?" Mind you, had I not had any job at all, I would have been a slacker rather than an idiot so I didn't dwell on my inability to please what was clearly a hick with a stick up his butt.

After Christmas, the prices on all the Christmas items that were left over dropped, first from 50% off to 75% off. One item in particular caused some trouble. The whole situation was ridiculous, really. The item in question was a box of Kleenexs in a special container. You know how it works -- dress a regular item up in holiday decorations and the price jumps a few bucks. Stupid, really. Anyways, all of them were marked as, let's say, $5.89. The real price, however, was $5.99. When it came time to mark them down, it was easier to just stick a sign up rather than tag each individual item. So, when I rang the first box up and said what the price was, the woman who was buying them practically flew into a fit...over a ten cent difference for a box of damn tissues that were already 75% off to begin with. Apparently, she'd figured up their cost in her head and thusly thought it was wrong (when the tag on the item, which stated the original price, was wrong). Not even 30 minutes later, it happened again so I had to get my boss. It's surprising how such a trivial matter was able to send two people off the deep end and so quickly. It's not like I was trying to rip them for ten cents or anything. All they had to do was remain calm while I went and fetched boss lady. Hey, a cashier only has so much power...which is like, none so...yeah...

Another time, a woman came in, got what she needed, and went to the register without my noticing. I was back in the seasonal aisle cleaning as cashiers at Rite Aid are responsible for floor work and running the register (They're too cheap to actually have a full staff even though they overprice their items anyways.). Said woman came back and said, rather nicely, "I'm ready to check out." I put down whatever I was holding and went to my register, apologizing for not having been there in the first place. This woman, who was nice and sweet just moments earlier, suddenly said, "You're lucky I'm an honest person. I could have just walked right out of here with all of this stuff if I'd wanted to."

"The alarm would have gone off."

"No, it wouldn't have. I know because I used to work at Wal Mart."

Oh, wow, really! That's wonderful, I'm so impressed!

Now I know why she was so nasty. 30 something year old stuck working minimum wage jobs? Yeah, you're excused.

I only worked there for four months and that's not even the half of it. Let me just say, the customers who'd come in, pick something up, and exclaim "I COULD GET THIS CHEAPER AT WAL MART!", purposely yelling so I could hear them, never failed to amuse me. Honestly, do you really think I care? No matter what, I'll still get paid. Go ahead, go to Wal Mart. Hell, I'm going there myself once I get off work. Do you really think, working here, that I could afford to pay $6 for a bottle of shampoo I could get for $4 at Wal Mart? That four bucks counts when you're only getting paid $5.75 to begin with.

June 2, 2007, 6:19 AM

Wow, sounds like the customers I had to deal with at work, HalfBloodPrincess. =O (I just quit Meijer last night though, so I'm really happy about that.) And yes, I hate it when people make such a big deal over a 10 cents difference. I feel like throwing a dollar at their faces sometimes.

Last night, I had a customer who got ticked off at me, and oh I'm so glad I made her mad. She was so impatient. She wanted a Marlboro and a Tracfone phone card. Well, the Marlboro was all the way at Service Desk (which isn't run by anyone since I worked 3rd shift) and the Tracfone card was locked up. So I had to get the keys and get the card myself since the rest of the workers were outside taking their cigarette break. -.-

Well, I had to open two locks...and there were like 15 different keys, so I had to try them out one by one. It took me awhile, but I finally got it, then went to get the Marlboro. So it took me over 5 minutes to do the whole damn thing, and I was really getting annoyed. Then I come up on register and she started making these weird body languages to kinda let me know that she was pissed at me since I took so long.

I ignored her as I didn't feel the need to explain the problem since I was already ticked off anyway. (Fact that there's usually no one to help me whenever I need help since everyone always seem to be on "break". One of the reason why I wanted to quit since it wasn't fair anymore.) I know that you're supposed to apologize for the inconvenience, but I really wasn't in the mood to play the good girl last night.

Then when she was about to leave, she snapped, "Where's my cigarettes?!" and I looked at the bag where I put it, then looked back at her, saying nothing. She then saw it and left, not saying thank you at all. Hah, I didn't say thanks either since I honestly didn't feel like helping her out anyway. Besides, it was my last night...I felt like being a bitch just to get something off of my chest. Dumb customers...UGH!

June 2, 2007, 11:30 PM

Heh, I had the same problem. It's partly why I quit my job, too.

My first day, my superviser said that we were to get one 15 minute break (on days we worked 6 hours or less. 30 minutes on days we worked more) but that she and the others didn't usually take it because they weren't allowed to leave the store (supervisers have to stay close by) and that 15 minutes wasn't that much time anyways. I figured, hey, if they don't take theirs, I won't take mine, no big deal.

I quickly realized that what she meant was that they don't officially take their breaks. They never announced, "I'm going out for a break.", instead saying that they were going out for a quick smoke as if it made a difference. They'd go out almost every hour or so which, some days, meant that they'd spend nearly half an hour standing outside just smoking or talking to friends/family.

Of the eight other people who worked with me, five of them smoked. They went outside so often, in fact, that the customers took notice and apparently began to complain which forced my co-workers to actually go around to the back of the building for their breaks to keep from being spotted. On Christmas Eve, we were all scheduled to work (except for one girl) because the boss was expecting a rush. Long story short, no rush. That meant that I and the other cashier (who started the same day I did and was just 2 years older than myself) were left to watch our registers while everyone else went back in the seasonal aisle to "work". They were working, yes, but they were goofing off as well. They had a blast. Hope, the other cashier, and I just stood at our registers like statues.

After all that "work", they decided they needed a break. Every last damn one of 'em went out for a smoke, going far enough away that one of our supervisers actually left her cell phone number with us in case we needed help.

Finally, I got so bored that I sat down on the counter (no chairs, not allowed). After my co-workers came back in, one of my other supervisers (I'll spare you the details of said superviser's hypocrisies/lies, unless, of course, you think you'd get a kick out of reading about a troll doll barking out orders,) said, "What do you have to be tired about?" as if she thought I should stand the whole 6 hours without taking a breather! I said I was just bored. She said that I shouldn't let corporate see me sitting on the counter which I basically ignored because, one, she'd said it about three times before and, two, she only said it to me. Nevermind the other girl who did it as frequently as I did because she was a smoker, too...they'd bonded through their clouds of smoke.

I worked there for four months and only requested my 15 minute break twice...and only received the whole thing once. The second time I asked, my superviser (the one who claimed that she never took her break) was reluctant to let me go despite having said herself that we were out of work. "Hmmm....ummmm....hm...um.....hmm...did you sweep behind the counter?" "Yes." "Hm.....well...um...........okay, but be back in 5 minutes." For what? We were done! The store was empty! What the hell happened to my 15 minutes?

What was even more irritating was the fact that my superviser and the other cashier (who, for some reason, was scheduled to come in at 2:00 rather than 3:00) took two breaks in less than two hours that day. The first break came at about 2:05, just five minutes after the other cashier arrived. They joked about how quickly Lisa, said cashier, was going out on her break. Made me feel like I was back in high school again... The second break came just ten minutes after I came back from my measly five minute break. Talk about ballsy.

I got the feeling that my co-workers thought, because I was younger than them, that they could say and do what they wanted and that I was too stupid to understand that they were screwing me over. Just because I didn't say anything didn't mean I didn't understand what was going on.

Let's just say that things got so irritating and stressful that I just up a quit -- walked out. That night was pretty interesting, to say the least.

June 5, 2007, 9:15 PM

Wow, you both have had ridic customers also! Its such a shock when your on the other side of the counter, I would not dare treat anyone like that because of the emotional and mental stress it can present to a person.

Seriously, these customers wouldnt like to be spoken to like that, so why talk to us like we're dog crap?